How it works
From first question to verified visit — in three simple steps.
No apps to learn. No fine print. Do it online, or call our concierge and we'll walk through it together on the phone.
Step 1
Tell us what you need
One question at a time — care type, hours, preferences, budget. Use voice input on any field, or call our concierge and we'll do intake with you on the phone.
- Voice input on every field
- Or call — we'll do it with you
- About 10 minutes, at your pace
Step 2
Meet your verified matches
See up to five nearby helpers who match your needs. Every profile shows a full verification report: ID proofing, background check, credentials, and monthly re-checks.
- 5-stage verification, refreshed monthly
- Local helpers, near your address
- Message before you book
Step 3
Book, verify, and stay in control
Every visit starts with a live selfie + GPS check-in. You'll see 'verified on arrival' before the helper rings the bell — and a simple recap afterward.
- Live selfie + GPS at the door
- Optional family updates
- Concierge on standby 24/7
Try it — arrival verification
See exactly what happens before the doorbell rings.
Every CareMatch visit starts with a live selfie plus GPS at the arrival address — matched against the helper's verified ID before you're notified they're at the door. Press play to run the check in real time.
- —
Helper approaching your address
GPS check begins at 0.1 mi.
- —
Live selfie captured
Face match against verified ID.
- —
Identity confirmed
Selfie + GPS both match. Green light.
- —
Verified on arrival
You get a notification before the doorbell.
Every visit
What happens the moment your helper arrives
The same four things happen on every single visit — no exceptions, no fine print.
Live selfie + GPS check-in
The person at your door is the person you booked. Confirmed by liveness selfie and GPS at the arrival address.
Real-time updates for family
If you invite them, family members see check-ins, notes, and photos — with your consent, revocable anytime.
Simple recap after each visit
Tap one of three faces: great / okay / needs review. That's it. Concerns escalate to our concierge within minutes.
Human concierge, 24/7
Prefer to talk? Every step of CareMatch can be done by phone with the same team you already know.
Prefer to talk?
A real person is always a call away.
Every step of CareMatch can be done by phone with the same friendly team — intake, matching, booking, changes, or just a question. Day or night.
Ready to find your match?
Start with one question. We'll take it from there — online or on the phone.