Independent contractor policy

CareMatch operates a technology marketplace that helps older adults and their families find, book, and pay independent local Helpers and Companions. CareMatch is not a home care agency, employment agency, or health care provider for Tiers 1 and 2.

Helpers and Companions are independent contractors who use CareMatch to reach members. They:

• Set their own hourly rate within a suggested market range
• Choose their own schedule, availability, and service area
• Decide which bookings to accept or decline
• Are free to provide services to other platforms and clients
• Are responsible for their own taxes and, where applicable, their own insurance

CareMatch does not train providers on how to perform care, prescribe methods of work, require uniforms, or supervise the manner in which services are delivered. Platform requirements are limited to identity verification, background screening, punctuality, professional conduct, and adherence to the platform's scope-of-practice policy.

CareMatch carries platform-level general and professional liability coverage. Marketplace helpers are required to maintain their own general liability coverage and, if driving members, valid auto insurance. Personal care and healthcare services are delivered by licensed partner agencies that carry professional malpractice and workers' compensation insurance for their own employees.

Service-by-service summary