Legal · Platform policy
Scope of practice
A clear line between social and household support, hands-on personal care, and skilled clinical services — enforced in the app so every helper stays inside what they're trained and licensed to do.
Marketplace
See service details →Can do
- Grocery shopping, errands, and rides
- House cleaning, laundry, and meal prep
- Friendly visits, walks, and companionship
- Medication reminders (prompts only)
- Handyman, yard, and tech help
- Pet care and dog walks
Cannot do
- Bathing, dressing, or toileting
- Transfers and mobility assists
- Administering medication
- Wound care, injections, or any clinical task
- Advising on medical conditions
Partners
See service details →Can do
- Bathing, dressing, personal hygiene
- Toileting & incontinence care
- Transfers and mobility support
- Feeding assistance
- Positioning and skin care
- Overnight and dementia-informed care
Cannot do
- Skilled nursing tasks
- Wound care requiring RN
- Physical, occupational, or speech therapy
- Medication administration outside state scope
Healthcare
See service details →Can do
- Skilled nursing visits (RN/LPN)
- Wound care
- Physical, occupational, speech therapy
- Physician-ordered plan of care
Cannot do
- Provided by CareMatch directly — referral only to a Medicare-certified home health agency
CareMatch enforces scope of practice by restricting the task menu each helper can accept. Attempts to book out-of-scope tasks are routed to the right service — or, for skilled needs, to a Medicare-certified partner via CareMatch Healthcare.